Question 1

What is Monty's Handyman Service?

Accepted Answer

Monty's is a premium, concierge-level home maintenance and handyman company. We handle everything from quick fixes and seasonal maintenance to full-scale home remodels — all through one trusted brand.

Question 2

Where does Monty's operate?

Accepted Answer

We currently serve Austin TX, Nashville TN, Jacksonville FL, and the Greater Salt Lake City area in Utah, with more locations opening soon. Visit our Locations page for details.

Question 3

Are your technicians licensed and insured?

Accepted Answer

Yes. Every Monty's technician is fully licensed and insured based on the requirements of the state they operate in, giving you complete peace of mind when we're in your home.

Question 4

Do I need to be home during service?

Accepted Answer

Not necessarily. Many homeowners provide access instructions so our team can complete the work while you're away. We'll coordinate with you ahead of time to ensure everything runs smoothly.

Question 5

Can I bundle multiple tasks into one visit?

Accepted Answer

Absolutely. We encourage bundling tasks to maximize efficiency and minimize disruption. Just let us know what you need and we'll build a visit around it.

Question 6

What is included in routine maintenance?

Accepted Answer

Routine maintenance includes tasks like air filter replacement, smoke alarm battery checks, dryer vent cleaning, gutter cleaning, weather sealing, and more. We handle the recurring items that keep your home safe, efficient, and well-maintained.

Question 7

Does Monty's handle renovations and remodels?

Accepted Answer

Yes — from kitchen and bathroom remodels to full home refreshes, our team delivers premium renovation services. Visit our Remodels page for more details.

Question 8

What services does Monty's NOT provide?

Accepted Answer

We don't do plumbing or electrical work directly, but we can recommend trusted specialists through our vetted referral network.

Question 9

How quickly can you schedule a service call?

Accepted Answer

Most service calls can be scheduled within 24–48 hours. Members enjoy priority scheduling with same-day availability for urgent repairs.

Question 10

How much does a membership cost?

Accepted Answer

Plans start at $19/month (Basic) and go up to $150/month (Signature). Each tier unlocks increasing levels of discounts, service credits, and preventative maintenance visits.

Question 11

What are the membership tiers?

Accepted Answer

We offer four tiers: Basic ($19/mo) for priority access and a 5% discount, Pro ($49/mo) with a $100 yearly credit and annual inspection, Elite ($109/mo) with two 30-point PM visits and a $200 credit, and Signature ($150/mo) with four quarterly PM visits and a $300 credit.

Question 12

Do membership credits roll over?

Accepted Answer

No. Credits don't roll over, cannot exceed 50% of any single invoice, and apply to labor only. Preventative maintenance visits must be used within the membership year.

Question 13

What is the 30-Point Preventative Maintenance Visit?

Accepted Answer

It's a comprehensive inspection covering HVAC systems, water heaters, appliances, smoke alarms, dryer ducts, and major safety and efficiency checkpoints. It's included with Elite (2x/year) and Signature (4x/year) plans.

Question 14

Is the Home Health Score really free?

Accepted Answer

Yes — completely free, no strings attached. We built this tool to help homeowners make informed decisions. If you'd like professional help tackling the repairs, we're here.

Question 15

How accurate is the score?

Accepted Answer

The score is based on weighted risk factors developed from years of home maintenance experience. While it's not a substitute for an in-person inspection, it gives you a reliable directional assessment of your home's condition.

Question 16

How long does it take?

Accepted Answer

About 3 minutes. You'll answer questions about your home's age, exterior, interior, and major systems. The report generates instantly.

Question 17

What happens after I enter my email?

Accepted Answer

You'll receive your personalized report and occasional home maintenance tips. We never spam, and you can unsubscribe anytime. Your data is never shared with third parties.

Question 18

How does booking a service work?

Accepted Answer

Simply request a free estimate online or call us directly. We'll schedule a consultation, assess the scope of work, and provide a transparent quote before any work begins.

Question 19

What happens during the initial consultation?

Accepted Answer

A Monty's technician will visit your home to evaluate the project, discuss your goals, and walk you through our recommendations. You'll receive a detailed estimate with no hidden fees.

Question 20

How do you ensure quality on every job?

Accepted Answer

Every project follows our quality assurance process — from pre-job checklists to post-completion walkthroughs. We photograph our work, confirm your satisfaction, and stand behind every repair.

Question 21

Do you provide warranties on your work?

Accepted Answer

Yes. All Monty's workmanship comes with a satisfaction guarantee. If something isn't right, we'll come back and make it right at no additional cost.

Question 22

How are your technicians vetted?

Accepted Answer

Every technician goes through background checks, skills assessments, and ongoing training. We only hire experienced professionals who meet our premium service standards.

Question 23

What types of remodels does Monty's handle?

Accepted Answer

We specialize in kitchen refreshes, bathroom remodels, mudroom and functional space buildouts, outdoor living areas, and whole-home interior upgrades.

Question 24

How long does a typical remodel take?

Accepted Answer

Timelines vary by scope. A bathroom remodel may take 1–3 weeks, while a full kitchen remodel can take 2–4 weeks. We'll provide a clear timeline during your consultation.

Question 25

Do I need to move out during a remodel?

Accepted Answer

In most cases, no. We work efficiently to minimize disruption and keep living areas clean and accessible. For larger projects, we'll discuss logistics in advance so you can plan accordingly.

Question 26

Can I customize the design and materials?

Accepted Answer

Absolutely. We work with you to select materials, finishes, and layouts that match your vision and budget. Our team can also provide design recommendations based on current trends and what works best for your space.

Question 27

How does remodel pricing work?

Accepted Answer

We provide detailed, transparent estimates broken down by labor and materials. There are no surprise charges — if the scope changes, we discuss it with you first and get approval before proceeding.

FAQ

General

Frequently Asked Questions